Goods must be returned within 30 calendar days of receipt.
Goods must be accompanied by customer number, invoice number & date. A copy of the invoice is very helpful.
Goods must be safely packed in a box or heavily padded mailer to protect the merchandise. We do not accept goods damaged in return shipping. We will automatically reject any returns received in regular envelopes. These returns are logged and will not be accepted if they are mailed to us again in different packaging.
Precious metal items will be credited for the invoiced price regardless of market pricing when the return is received.
If you want to exchange an item in your order, you will need to return the items and place a new order.
Please note that shipping costs are non-refundable.
Some items are not eligible for any type of refund or exchange.
Metal Wire
Chains by Foot
Custom or special ordered items
Items that we suspect have been altered from their original condition
Incomplete bead strands or incomplete sets of items
Original Shipping Charges and Return Shipping Charges are non-refundable.
Before returning an item, please obtain return authorization by Contacting Us here. Include your Order Number and reason for return, as well as any other relevant information.
All refunds will be processed after items are returned as described above. We are not responsible for items lost in transit while returning. so, we advise Delivery Confirmation/Insurance or other protective services on all returning items.